FAQs

Q: How do I place an order?

A: Simply browse our collection, select your desired item, choose your preferred options (if applicable), and click "Add to Cart". Proceed to checkout, fill in your shipping details, select a payment method, and confirm your order. You can also place an order as a guest without creating an account.

Q: Can I modify or cancel my order after placing it?

A: You can modify or cancel your order within 2 hours of placement by contacting our customer service team. Once your order has been processed for shipping, modifications or cancellations are no longer possible.

Q: How can I check my order status?

A: After logging into your account, go to "My Orders" to view the current status of your order (processing, shipped, delivered). You will also receive a confirmation email with tracking information once your order has been dispatched.

Q: What should I do if I receive a damaged or incorrect item?

A: Please contact our customer service team within 7 days of receiving your order, providing clear photos of the damaged/incorrect item and the packaging. We will arrange a replacement, refund, or repair at no additional cost to you.

Q: What are your shipping options?

A: We offer standard shipping to all destinations. For Indonesia, we partner with local courier services; for international orders, we use reliable global shipping providers. Express shipping is available for an additional fee at checkout.

Q: How long does delivery take?

A:
- Indonesia Domestic: 2–3 business days after dispatch
- International: 5–7 business days after dispatch (up to 10 business days for remote regions)

Q: How can I track my package?

A: Once your order is shipped, you will receive an email with a tracking number and a link to the courier’s website. You can also log into your account and go to "My Orders" to view the tracking details.

Q: What happens if my order is delayed or lost?

A: If your order is delayed beyond the estimated delivery time, please contact us to investigate. In the rare case that your package is lost, we will either reship your order or issue a full refund, whichever you prefer.

Q: How do I initiate a return?

A: To start a return, contact our customer service team within 30 days of receiving your item. Ensure the item is unused, in its original packaging, and in resellable condition. We will provide a return shipping label and guide you through the process.

Q: How long does it take to process a refund?

A: Once we receive and inspect your returned item, we will process the refund within 3–5 business days. The refund will be returned to your original payment method, which may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider.

Q: What payment methods do you accept?

A: We accept PayPal.  All transactions are secured with industry-standard encryption.

Q: Do I need to create an account to place an order?

A: No, you can place an order as a guest by providing your email and shipping details at checkout. However, creating an account allows you to save your address, view order history, and track future orders more easily.

Q: How can I contact customer service?

A: You can reach our customer service team via:
- Email: support@noclara.com (response within 24 hours)
- Phone/WhatsApp: +62 0822 3452 7629 (9:00 AM – 6:00 PM WIB, Monday–Friday)
- Online chat: Available on our website during business hours