Return and Refund Policy

Return and Refund Policy

1. General Return Conditions

To be eligible for a return or exchange, your item must:

  • Be unused, unwashed, and in the same condition as when you received it
  • Have all original tags, packaging, and protective wrapping intact
  • Be returned within 30 days of the delivery date

Non-Returnable Items: Custom-made or personalized leather bags, hygiene-related products (if applicable), and final sale items are not eligible for return or refund.

2. Return Scenarios

a) Wrong Item Received

If you receive an incorrect item, please contact our customer service team within 7 days of delivery, providing clear photos of the item and packaging. We will arrange a pre-paid return label and either send the correct item or issue a full refund, at your choice.

b) Change of Mind

If you change your mind about a purchase, you may return the item within 30 days of delivery (subject to the general return conditions). You will be responsible for return shipping costs. A full refund (minus original shipping fees) will be processed once we receive and inspect the returned item.

3. Refund Scenarios

a) Lost Package

If your package is confirmed lost by the shipping carrier (after 30 days of dispatch with no delivery update), we will either reship your order or issue a full refund, including all shipping costs.

b) Damaged Product

If you receive a damaged product, contact our customer service within 7 days of delivery with photos of the damaged item and packaging. We will arrange a pre-paid return label and offer a replacement, full refund, or repair (whichever you prefer).

c) Refund Processing

Once we receive and inspect your returned item, we will process the refund within 3–5 business days. Refunds are issued to your original payment method and may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider.

4. Exchange Policy

We accept exchanges for unused, eligible items within 30 days of delivery. You may exchange an item for a different size, color, or style (subject to availability).

To initiate an exchange:

  1. Contact our customer service to confirm exchange eligibility and availability
  2. Return the original item (subject to general return conditions)
  3. Once we receive the returned item, we will ship the new item to you

You will be responsible for any price difference (if the new item is more expensive) and return shipping costs. We will cover the shipping cost for the new item.

5. How to Initiate a Return/Exchange

To start a return or exchange, please contact our customer service team:

  • Email: support@noclara.com (include your order number and reason for return/exchange)
  • Phone/WhatsApp: +62 0822 3452 7629 (9:00 AM – 6:00 PM WIB, Monday–Friday)

We will respond within 24 hours with a return authorization number and shipping instructions. Returns without a valid authorization number will not be accepted.

6. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

Email: support@noclara.com

Phone/WhatsApp: +62 0822 3452 7629

Address: GRABAG, RT/RW 002/002, KEL. GRABAG, KEC. GRABAG, KAB. PURWOREJO, PROV. JAWA TENGAH, INDONESIA